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Help Centre

Frequently Asked Questions

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Ordering

No minimum. Order 1 piece or 1,000 — same quality and service. Volume discounts apply automatically at 15, 50, 100, and 250+ pieces.

Discounts are cumulative across all designs in your cart — 3 designs × 50 pcs = 150 total, qualifying for the 100-249 tier (save 45%).

QuantityDiscount
1-14Base
15-49-12%
50-99-25%
100-249-45%
250+-60%

A gang sheet packs multiple designs onto one large film sheet. You pay by sheet area, not per design — saving up to 68% vs individual size orders.

Yes. Multi-Size ordering lets you add the same design at different sizes in one flow. All quantities count toward your cumulative volume tier.

For +$0.19 per piece, we individually cut each transfer. No cutting plotter needed — each design arrives ready to press.

Orders can be cancelled or modified within 30 minutes of placement. After that, production begins. Call (800) 555-1234 immediately if you need changes.

Artwork & Files

PNG, JPG, PDF, AI, SVG, and EPS. Minimum 300 DPI at final print size. Max 50MB. RGB colour space recommended — CMYK is converted automatically.

300 DPI at the final print size. A 4×4" transfer needs 1,200×1,200 pixels minimum. Vector formats (AI, SVG, EPS, PDF) are resolution-independent and always print at max quality.

Yes. Every file is checked by our art team — DPI, colour space, transparency, size accuracy. If there is an issue, we contact you before printing. No surprise bad prints.

Yes, but the white background transfers too, creating a white rectangle on the garment. For best results submit a PNG with a transparent background. Our system flags this on upload.

Smart Sizing scales your artwork to fill the chosen size while preserving aspect ratio. You pay for actual printed area only — not empty bounding box space.

Production

All transfers are printed at 300 DPI with 16.7 million colours on premium DTF film, using high-density white ink for vivid results on both light and dark garments.

Same-day orders (before 2PM EST) are reviewed and ship the same day. Orders after 2PM ship the next business day.

Standard (warm peel, most popular), Cold Peel (matte), Hot Peel (glossy), and Light Base (for white garments). Standard is recommended for most use cases.

Yes. Track production stages (Art Received → In Production → QC → Packed → Shipped) at Track My Order — no login required.

Shipping

Yes. Orders before 2PM EST on business days ship the same day via USPS, UPS, or FedEx from Newark, Delaware.

Free shipping on orders over $35. Rates below $35:

ServiceRate
USPS First Class$4.99
USPS Priority (2-day)$8.99
UPS Ground$11.99
FedEx Overnight$34.99

Currently US only. Canada shipping is planned for a future phase. Contact us if you need international options.

Yes. Select Local Pickup at checkout — Newark, DE facility, Mon–Fri 9AM–5PM EST. Ready same day for orders before 2PM.

Pressing & Care

SettingValue
Temp310–325°F
Time12–15 sec
PressureMedium–Firm

Any fabric — cotton, polyester, nylon, blends, denim, spandex, fleece. Any garment colour. No restrictions unlike sublimation.

Yes. Cotton/High heat (~350°F), firm pressure, parchment cover sheet, 15–20 seconds, no steam. A dedicated heat press gives more consistent results.

100+ washes when applied correctly. Wash inside-out in cold water, tumble dry low. Do not iron directly on the print.

Usually insufficient temperature, pressure, or time. Re-press at 320°F for 5–8 more seconds with a Teflon sheet. If it is a print defect on our end, contact us and we reprint for free.

Returns & Issues

100% satisfaction guaranteed. If there is a print quality issue caused by us (wrong colours, incorrect size, damaged in transit), we reprint or refund in full — no questions asked.

Go to Orders in your account or visit designprintdepot.com/submit-an-order-issue. Submit photos and we respond within 2 business hours with a reprint, refund, or reship.

Issues caused by incorrect pressing, low-resolution artwork uploaded by the customer, or design errors in the original file (wrong text, colours not matching on screen).

Because every order is custom-printed, we cannot accept returns of correctly printed transfers. If you ordered the wrong design or size, contact us and we will do our best to help.

Still have a question?

Mon–Fri · 9AM–5PM EST · 1 hour response during business hours